My (bad) experience with Sharp Shooter Supply...

I just wanted to post this to make people aware of a potential problem with SSS Competition triggers, and their customer service. First off, Fred was very friendly and helpful, however whoever he has answering the phone for him has no people skills and had no intention of taking care of my problem. I ordered an Accutrigger Competition trigger assy ($90) for my 10ML HB and when it arrived my gunsmith immediately said he wouldn't touch it becuse it was unsafe and of poor quality. I inspected the assy and sure enough two of the roll pins that hold the assy together were not seated through the opposing plates. The one that retains the trigger spring was cocked sideways and would have eventually pulled out of the plate. Not safe and definitely not cool. Overall it appeared to be very haphazardly assembled. When I called in to report the problem the lady that answered said they have sold over 30,000 of these and haven't had a single problem. I informed her that they had one now. She basically said I didn't know what I was talking about and I asked to talk to Fred. She initially wouldn't let me talk to Fred but finally put him on the phone. He listened to my concern and said to mail the trigger back and he would reimburse me. Friendly but made it quite obvious that he didn't have time to talk to me. I told him that my last slug gun had a Jewell trigger on it and was looking for another quality trigger for my Savage. He said it was apples and oranges and there was no comparison between his trigger and the Jewell (no kidding!). I thanked him for his time. I immediately put it in the mail and a week later I got a check for $85. I called and talked to the lady who said I only paid $85 for my trigger. I informed her that I paid $90 and she said she would send me a check for $5. Gee, thanks. The thing that bothers me most is that they never admitted that the trigger was bad or offered to replace it with a good one. Again, this is not a shot at Fred but I am not pleased with my experience with Sharp shooter Supply and still need a quality replacement trigger for my 10ML. I know nobody is perfect but I feel the whole situation was handled poorly. I really wish I would have taken some pics of the trigger group, SSS woulD be embarrassed to say the least. At least my Tactical bolt knob worked and looks good.

Scott